Refund policy

Shipping Information

We aim to process and dispatch all orders within 1-2 business days. Delivery typically takes 3-7 working days, depending on your location within India. Once your order is shipped, tracking details will be sent via SMS or email so you can follow your package every step of the way. We use reliable delivery partners to ensure your order reaches you safely. In rare cases of delay due to natural events or logistical issues, we appreciate your understanding and patience.

Returns

We accept returns in cases where the product is received damaged, defective, or incorrect. To be eligible for a return, items must be unused, in their original packaging, and returned within 7 days of delivery. Please retain your invoice or proof of purchase for verification

For Products Damaged in Transit:

• If you notice that the package is visibly damaged at the time of delivery, please do not accept it. Instead, ask the delivery agent to return it immediately.
• If the damage is discovered after delivery, contact us within 24 hours at [Insert Email], and include clear photos or a video showing the damaged item and packaging. Once verified, we'll send a replacement at no additional cost. Your satisfaction is our responsibility.
• Items damaged due to misuse or improper handling are not eligible for a refund.

To request a return for any eligible issue, contact us at [Insert Phone Number or Email] within 48 hours of delivery. Our team may ask for supporting media to validate the return request.

Refunds

Once your return is received and inspected, we will notify you regarding the approval status. If approved, the refund will be issued to your original payment method within 7 business days.

Please note that:

• Shipping fees are non-refundable.
• Refunds are not processed for products returned without prior communication or approval.
• Items damaged due to misuse or improper handling are not eligible for a refund.

Non-Returnable Items

Due to hygiene and safety reasons, we do not accept returns for used, or tampered products, particularly health supplements, oils, and personal care items—unless there was an issue at the time of delivery.

Cancellations

You may cancel your order only if the request is made before the item has been dispatched. Once the product is shipped, cancellation is no longer possible. We process orders quickly to ensure timely delivery, so if you wish to cancel an order, please contact us as soon as possible. If the cancellation request is approved before dispatch, we will process a full refund to your original payment method. However, if the order has already been shipped, we recommend referring to our Returns section for assistance.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact our team by emailing us at: info@vedashish.com or support@vedashish.com Our team will assist you in processing the exchange and ensuring you receive a replacement as quickly as possible.